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  4. Contact
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  6. Frequent questions

  • Secure payment

    Secure payment

    Safe electronic commerce: you can choose to pay with Paypal or by credit card. PayPal, a secure way to pay quickly without ever disclosing your bank information. Paypal offers you more than 10 years of experience in secure online payments. By credit card: your bank information is entered on the secure server of the CIC bank. All of your data is therefore encrypted and becomes unusable by third parties.

    Choice and security: Visa, Mastercard and Paypal.

  • Shipping

    Shipping

    Shipping to metropolitan France, Corsica and Monaco

    Orders other than D-Vine (less than 10kg):
    COLISSIMO – 48H 
    > Shipping fees: 9 € - Free for purchases starting at 90€ 
    > Delivery time: delivery times can vary from 48 to 72 hours (business days).

    Orders with D-Vine (more than 10kg):
    CHRONOPOST 
    > Shipping fees: free of charge 
    > Delivery time: delivery times can vary from 24 to 72 hours (business days).

    STORE PICKUP
    > The Customer undertakes to come pick up their order at our concept store located at 7 rue la Tour d’Auvergne in Nantes, France. Any unclaimed order will in no case be refunded or replaced.

  • Patented bottles

    Pattented bottles

    The patented bottles created by our partner, WIT, offer optimal preservation of the gustatory qualities for up to 3 years. The capacity is 10cl or the equivalent of 1 glass of wine. Made of glass and aluminum compounds, our bottles are 100% recyclable, just like normal bottles.

    100% recyclable and preserve the wine for up to 3 years

  • Service D-Vine

    Service D-Vine

    This category is dedicated to the D-Viners who wish to optimize the use of their machine. Your D-Vine benefits from a two-year warranty and is made in France. Luis Da Silva (co-founder) and his team are at your disposal in case of problem or question concerning the functioning, the maintenance and the after-sale services of your machine. To contact us.  

    Download the user manual

    Advice & Services for your D-vine

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